Privacy Policy

Sentai respects your privacy concerns and values your relationship with us. For this reason, this Privacy Policy describes the type of personal information we collect about our customers, which channels we use, how we use the information, the choices our clients have about sharing information, and how our customers can contact us about our privacy practices. We also describe the measures we have taken to protect the information collected. 

 

Important! Sentai does not share or rent information contained in the database with third parties. 

 

    1. How We Use the Information 

We may use the information you provide us to adjust the communication we send, promote products of your interest, offer services related to your preferences, access your purchase history for maintenance or to help with any question, locate your purchases, change your data with your consent, answer your questions, process and invoice your purchases, provide support before, during and after the purchase and send invitations to special events. 

 

We may also use the information you provide otherwise or for other purposes, but by a specific notice when collecting the information. 

 

    2. Information You Provide 

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site or via our social media pages. The types of personal information you may provide to us includes the name, gender, telephone contact, email, age and date of birth, address, registration name, purchase history in our store, product preferences, contact information of friends you would like us to contact, and content you deliberately share with us like videos, photos, reviews, articles, comments, location, and friends. 

 

    3. Information We Collect 

We may obtain personal information about you from various sources. We may collect this information when you subscribe our newsletter, complete a purchase, when you register in our store, when you qualify to win a giveaway properly identified by our brand, or fill up any forms in our network. In a more specific way, we can collect the following information: 

 

i. Identity and contacts: 

It includes the name, birthday, telephone contact, email address, delivery and billing address, purchase history, contact history with our customer support team, favorite products, or any other personal information you provide to us deliberately. 

 

ii. Transaction information: 

Depending on the type of payment selected at the time of purchase, we may collect information such as the name of the bank that used to make the payment, the type of card, part of the card number or associated account. 

 

iii. Technical information: 

We may collect the Internet protocol (IP) address, login data (except for the keyword), browser type and version, location and time zone, language, operating system and access platform, whenever you access deliberate way to our site. 

 

iv. Marketing and Communication: 

Include your preferences when receiving marketing communications from our store and your contact preferences. 

 

v. Social profile: 

We may collect public information related to your social profile and the social network used. 

 

    4. Monthly Newsletter 

By subscribing to our newsletter, Sentai will take the liberty of sending emails containing information about the campaigns in force at our Online Store, promotions, offers, online events, articles, discounts, and congratulations. These emails are sent automatically via a newsletters service. To develop the newsletters information and adjust the content, we will access your preferences, location, time zone, email and name. You can receive approximately 1 newsletter monthly. This service is free. 

 

If you wish to cancel the receipt of newsletters by email, just contact us by email requesting the suspension of the service to enquiry@sentai.com.my. 

 

    5. Cookies, Web Server Logs, Web Beacons and Google Analytics 

Sentai uses a variety of marketing, advertising and analytical tools for managing our company, with the aim of segmenting the offerings and helping our clients to find the product they are looking for or to make known a product that interests them. For this we use various technologies such as web beacons, pixels, ad tags and cookies, as well as specific services offered by some sites and social networks, such as Facebook Custom Audience service. Our ads are displayed according to our customers’ preferences. 

 

Sentai uses cookies to store information about your visit to our site. What we can access when you return to our site in the future. These cookies help us improve our performance and offer a more personalized service. 

 

This is because cookies are small text files sent from our site while browsing our store, and stored in the browser. On a future visit, when you access our site again, the stored data can be retrieved and used to enhance your browsing experience. These cookies record small details of your Sentai navigation, such as your operating system, the browser you are using, the domain, the language, the time zone, the country where the device is located, the IP, the usage pattern, and the preferences. This way we can display the website in the language and currency you want, display the products added in a previous session to the shopping cart, among other features. 

 

Sentai also uses Google Analytics services to track page views, navigation paths, and other details of your visit so that we can improve the way our site operates. 

 

We also integrate social networking tools such as Facebook, YouTube, Instagram and etc. to enable our customers to share products, blog posts and pages with friends on social networks. Each of these services uses cookies to record profile and log in information, as well as the interaction between our store and social networks. 

 

We use Web Server Logs services, that can additionally collect information about the address of web pages that have forwarded to our site and the IP of your device. 

 

Whenever you access a site with cookies you must be notified, allowing to accept or reject the use of cookies. Although not strictly necessary, it will be important to know that rejecting cookies may inhibit access to certain options on the site that you want to consult. 

 

    6. Personal Information Sharing 

Sentai does not sell or rent the information of its database with third parties.

 

However, we share your data with the following categories of entities as an integral part of our business so that we can provide our products and services available online:

 

• • Companies that help us process your purchase, such as banks, payment service providers, distributors and carriers. 
  • Service providers such as marketing agencies, advertising partners, and website hosts that help us manage our online platform. 
  • It will be important to note that the information you provide may be required by law, through legal processes, by law enforcement authorities, or waived when necessary to prevent fraudulent or illegal activities.